Why Do Your Potential Customers Say “No”? by Ultimatesparkle

Knowing the 5 buying decisions your customers have to make can help you understand what they are saying “no” to.

When selling your product, it greatly helps to understand the 5 buying decisions that your customers make before they are willing to say “yes” and purchase from you. Unfortunately, a single “no” to any one of these 5 decisions often results in loss of a sale. Therefore, knowing these decisions allows you to be aware of and address them all to help you connect with your customer and earn more “yes” decisions.

Decision #1: Do I like and trust you, the salesperson.

Your prospective customer’s first impression is often not with the product or service you sell, but with you. People judge others on two primary criteria: (1) likability and (2) competence. Each time you meet a prospective customer, they think, “Do I like and trust this person?” They need to feel that you are both a kind and knowledgeable person.

Do you have integrity — are you working for their benefit or only your own?

Are you credible — do you understand your product/service?

How to improve your chance of “yes, I like and trust you”:

  • Build rapport.
    • Be nice.
    • Be polite.
    • Be a good listener.
    • For tips on building rapport, see our blog When Meeting Your Customer for the First Time.
      • Have and project integrity.
        • Always be honest.
        • Make sure you work for their benefit, not just for your own.
  • Be credible.
    • Know your products and services.
    • Understand how your company adds value to customers.

 

Decision #2: Do I like and trust your company.

The prospective customer wants to know that your company is dependable. You are the representation of your company and how they think and feel about you will often be transferred to how they think and feel about your company. When you demonstrate integrity, credibility, likability, and trust, your prospective customer will be much more willing to see your company in the same light.

How to improve your chance of “yes, I like and trust your company”:

  • Only work for a company you personally like and trust.
  • Be familiar with your company.
    • Be able to talk about your company’s history, leaders, culture, and mission.
  • Provide material, if available and relevant.
    • Have a business card and direct them to the website for additional information.
    • Provide marketing material, if available, such as press releases, newspaper articles, customer reviews, etc.

 

Decision #3: Do I like and trust your product or service.

Even when the prospective customer likes and trusts you and your company, their primary concern is whether your product or service really will fulfill their emotional and practical need. The best thing you can do is to let them tell you what their needs are.

How to improve your chance of “yes, I like and trust your product/service”:

  • Understand what their need is.
    • Ask open-ended questions that start with Who, What, Why, When, Where and How.
    • Listen closely to their answers.
    • Confirm understanding.
    • A good way to do this is by repeating back to them what you think you are hearing and asking them if your understanding is correct.
    • A good example is “I am hearing that your need is X…is this correct?”
      • Understand your product’s benefits.
      • Provide the best product match for their need.
        • When they have confirmed that you understand their need, work with them on selecting the product or service you offer that fulfills this need.
        • Always be honest with yourself and with them.
        • Don’t try to sell them something they don’t need or doesn’t help fill their need.

Decision #4: Do I like and trust your price.

Most people don’t truly buy solely on price. They buy because of value.

How to improve your chance of “yes, I will pay that price”:

  • Sell value, not prices.
    • As stated above in Decision #3, show them the benefits of your product and service that fulfill their need.
    • Help them see the value that your product/service provides by saving them money in better quality, higher durability, uniqueness, timesaving, convenience, etc.
    • If one of your benefits is a low price, great! Make sure they are aware of this.

Decision #5: Is it the right time to buy.

No one wants to spend money before it’s necessary and their comfortability with when the right time to buy can vary widely from person to person.

How to improve your chance of “yes, I am ready to buy now”:

  • Identify their objections and concerns, if any.
    • Ask more open-ended questions such as “What additional questions or concerns do you have?”
  • Work with them to provide solutions to their objections
    • Are they still worried about money?
    • Maybe you can help them with flexible payment arrangements or discounts.
      • Are they concerned about making the wrong choice?
      • Let them know about your return policies and satisfaction guarantees.

It is important to not be too aggressive. If they are not ready to buy, don’t pressure them. Remember that the best salespeople spend energy on building customer relationships, not on pushing products and services. See our blog Make The Sale Without Being Pushy.

In summary, knowing and giving attention to the 5 buying decisions that your customers make will help you when selling your product. Whenever you hear “no”, try to understand which of the 5 decisions they are saying “no” to.

If they are saying “no” to you or your company, you need to work on building better relationships and branding yourself and your company.

If they are saying “no” to your product or price, maybe you need to work on better communication of the benefits and value that your offerings bring.

If they are saying “no, now is not the right time for me”, then you can ask them if they would be open to keeping in touch and when a good time would be to follow up with them.

Getting a “yes” from your customer means they are saying “yes” to all 5 decisions. The better prepared you are for addressing each of the 5 decisions, the better chance you have of completing the sale and truly fulfilling your customer’s needs.

Shout out to  ultimatesparkle

The Eight Rules of Success to Think About Every Morning by James Caan

Think about reading James Caan’s personal rules listed below every morning for a month. James delivers short, quick and easy to follow rules that make sense.

A few new rules I added to my daily ritual:

Work on a project for at least 30 minutes every morning before opening your email.  Email messages can disturb your focus and weigh you down with urgent, but not necessarily important tasks. Emails can also crush creative juices to those addicted to checking their Inbox. Starting your day off being productive can build a momentum that lasts throughout the day.

Complete! Complete! Complete!  Always finish what you start. It’s easy to get off track with email & phone interruptions.   Never start a new task or project until you finish the one you started.  Checking off your to-do-list is another way to create momentum.

The Eight Rules of Success to Think About Every Morning

I have said in the past that there is no magic formula when it comes to being successful in business but there are certain guiding principles that I have followed throughout the course of my career. Not everyone gets what they want in life but if you work hard and keep trying then some measure of success is bound to come your way. Here are a few of the personal rules I have stuck with throughout my career in business and still follow to this day.

1. Application

No matter what people say true success does not come easily. Like everything in life, if you really want something you are going to have to work for it and put in the time and effort. There is nothing wrong with a little bit of hard work and everyone who has gone into business for themselves will tell you it is one of the toughest things they have ever done in life.

2. Believe in yourself

There is no point in going into business for yourself if you do not have any confidence or self-belief. When you set up your own company the only person you have to answer to is yourself – which means confidence is vital. If you do not believe in yourself and your product or service, then how can you get others to put their faith in you?

3. Be creative

If you want to be truly successful then you have to be prepared to stand out from the crowd. Although I have always believed that an idea doesn’t have to be brand new, the best businesses will still have a strong USP that sets them apart from competitors. Creativity is one of the most valuable qualities any person in the business world can have.

4. Be there first

It is a competitive world out there those who are not out of the traps quickly are the ones who are going to get left behind. I have always believed in striking first. Once you have established what the best course of action is, there is no point in being cautious because it will give your competitors the chance to get in there before you and win that vital piece of work or contract.

 5. Build a brand

When I set up my first firm, the first thing I did was to go out and rent an office in the best part of London, as an address in Mayfair is great to put on a business card. The actual room itself was tiny and windowless, but nobody knew this as I arranged for meetings to take place away from the office. When it comes to doing business, building a brand and a good reputation is vital. Once you have done this, you will find things a lot easier, as most of us prefer to deal with people or companies that are recognized and trusted.

6. Seek advice

It is impossible to be an expert in every field and there is nothing wrong with seeking advice when you are struggling. When you are starting out in business it can be great to speak to someone who has years of experience behind them. If you ask for help you will usually find that people are more than happy to give their time and their expertise.
7. Get organized

Running a successful business can be very stressful and demanding and one of the most important resources you will have is your time. If you want to get the most out of your working day then you need to be properly organized and you also need to make sure you are not wasting precious time on tasks that can always be delegated to someone else.

8. Don’t run before you can walk

When you first start in business there is a tendency to grab every piece of work which comes your way, which can be a potentially fatal mistake. First of all you need to make sure that when you negotiate a contract there is a decent margin. Although you want to make your mark, there is no point in taking on work that does not yield a worthwhile profit. More importantly don’t take on more work than you can manage. It is one of the most common mistakes in business and can prove to be very costly.

Shout out to James Caan | Serial Entrepreneur & Investor in People with Passion

Network Marketing is About Relationships by Dean R Black

Dean Black states the obvious about network marketing is about relationships.  I wonder why so many of us do tend to skip over the basic rule of building relationships first.  If you are hunting instead of farming, you are working way too hard.

In business, as in sports, getting back to the basics is always the first step to winning and becomming successful. 

Network marketing is fundamentally about relationships. Building strong relationships before you talk about your opportunity is one of the basic principles behind any successful network marketing strategy. I realize that’s an extreme simplification of a sophisticated concept, but that’s the point. In fact, it’s so basic that if you’re not careful you can skip right over it.

Sometimes we don’t think too much about the simplest principles that are the fundamental building blocks in our approach to doing complex things. For example, when was the last time you really thought about how to drive a car? Most likely it was either when you learned to drive or the last time you taught someone else how to drive. But driving a car consists of a series of simple steps that combine together and result in a complex action: getting you from point A to point B without getting in an accident. It’s a big deal.

Building relationships in network marketing is the same thing. Building a sustainable long-term relationship with the people on your list consists of a series of simple steps that keep people eager to connect with you on a regular basis.

You will want to make sure that you never take your list for granted. Think of your list not in terms of a database of contact information. Instead, think of each email address, mailing address, phone number, etc. as a real person because that’s what it is.

To be successful in network marketing you have to build and sustain relationships. In a mutual relationship you are giving each other value. Both parties are getting something positive out of the relationship, otherwise it is not sustainable. This is a voluntary exchange of value between two people. You both need to work at it for it to succeed, and you both will get something out of it.

As in the example above the steps to build a relationship with people are simple and they will create a picture of what the person wants and needs are.

1. Be Curious about the other person.

2. Ask the person to tell you about themselves.

3. Be sincere in your responses. Just be honest.

4. Be Patient and do not try to skip right into a sales pitch. Resist the temptation to sound like a salesman.

5. Be yourself. Do not try to fake any of this, it will not work in the long run.

By asking questions and being curious you will help them to find the answers to their problem themselves. You want to be in a supportive role only and you cannot tell them what their problems are. They need to come to this by themselves and the way you will help them with this is to ask them questions and be curious about them.

When this is done correctly then they will be asking you for help in solving any problem they have. This is how you position yourself as a leader. This is also the difference influencing people and manipulating them.

This is the essence of network marketing and when you master this process then you will be on your way to being successful.

A shout out, peace and hugs to Dean Black.

Attraction Marketing Coach

http://www.deanrblack.com

Sendoutcards.com/loryfabian is one of the most powerful tools available that will help you stay in touch and stay connected to your network by sending personalized, heartfelt messages.   You can send one card or 100 cards with a few clicks of the mouse.  Learn how easy it is to keep in touch with &  never forget a birthday or anniversary again.

Go to www.sendoutcards.com/loryfabian for a test drive & send out a free card today!

Make it Real and live in the Moment!

 

The Power of Gratitude in Business by Tricia Molloy

Before I wrote my book in 2006 and starting my Working with Wisdom speaking, training and mentoring business, I was a marketing professional. In fact, my public relations firm, Molloy Communications, turns 25 this year.

Although I don’t do much marketing these days, one service I continue to offer is writing testimonial quotes. Many professionals have found that you can wait a long time for even the most delighted clients to send their testimonial quotes. And, when they do, they are often generic or not focused on your key messages. That’s why I chose to facilitate the process by interviewing my clients’ clients and writing the testimonials for everyone’s approval. I’ve written more than 500 over the years.

The reason I’m so passionate about testimonials goes beyond its power as a third-party endorsement. It’s about the power of gratitude. When I interview my clients’ clients and help them articulate their appreciation, the process produces multiple outcomes. Their client is reminded of the good work that was done on their behalf, which prompts them to do more business and refer others. My client gets to read that what they’ve done really matters and can share that testimonial with the support staff that often doesn’t get any client feedback. Then, these testimonials are featured on my clients’ websites and are also added to their LinkedIn profiles—a much better alternative to the one-click LinkedIn endorsement that lacks any thought or credibility.

Compelling client testimonials are like word-of-mouth advertising on steroids. Whether you’re an attorney, management consultant, marketing professional, speaker or business vendor, you can benefit from client testimonials. If you would like my help, find out more at http://www.testimonialwritingservice.com.

If you’re a good writer and would like to do it yourself, here are some best practices I’ve learned along the way.

1. Before You Begin: To increase the effectiveness of your collection of testimonials as a marketing and sales tool, pinpoint three key messages–such as the high level of client service you provide—and make sure each testimonial touches on at least one of those messages.

2. During the Interview:  Ask open-ended questions, like: “What was your problem and how much was it costing you?” “What results came from my help?” “Is there one instance, as we were working together, that most impressed you?” “How would you describe my personality and working style?” “How do I compare with others in my field?” “What else would you say to someone who was considering my services and/or products?”

3. When Crafting the Quote:  Use action verbs and descriptive, emotional words. Vary short and longer sentences, and limit the quote to no more than five sentences. Maintain the tone of each client so it doesn’t sound the same.

4. Once the Quotes are Approved:  Add the quotes to your website, emails and proposals. Request that your clients post their quote to your LinkedIn profile since you can’t do it for them.  And, of course, thank them for their testimonials!

I hope this helps you harness the power of gratitude in your business. Let me know if you have any questions or comments.

A Shout Out, Hugs and Peace to Tricia Molloy, a woman who GETS IT and Is Sharing IT. May her sharing return tenfold.

http://www.triciamolloy.com/2013/02/the-power-of-gratitude-in-business-how-to-write-compelling-client-testimonials-for-your-website-and-linkedin-recommendations/

13 Things to Pack for Every Business Trip by Dr. Ivan Misner

I travel several months a year, speaking to business professionals about networking.  When traveling (especially internationally) I try very hard not to forget important items I need for meetings or speaking to groups of people…but I am only human and – as often as I try to get it perfect – I admit it’s hard to remember everything all the time.

A few months ago, I was invited to speak with a reporter working on an article for an international magazine on this very topic.  The reporter asked me, “What should business people think about taking with them on business trips that they might not normally think about?” As I began forming the list, I found myself adding more and more things that are vital to ensure a successful business trip.

And here are some of the less obvious things you don’t want to forget when heading out of town on business.

No. 1: Plenty of business cards. It is never a good idea to run out of business cards while traveling.  Tuck extras in your suit pockets, wallet/purse, briefcase, luggage, etc.  I put stacks in many places to ensure I always have extra.

No. 2: A name badge.  If you do any networking while traveling on business, have your own professional name badge.  Don’t rely on the hosting organization to do your name badge and do it right.

No 3: Extra pens.  Make sure you have a pen with you while you are doing meetings. I always find that I need to write some reminders down while I’m talking to people. It’s troublesome to track down a pen while you are busy networking.

No 4: The contact information (or business cards) of all your referral partners.  I sometimes find that having that information at my fingertips allows me to give referrals to people while I’m out networking.

No. 5: Hand sanitizer.  I know this may sound a little bit like “Mr. Monk”, the germ-a-phobe title character of a television series.  However, I have found that since I’ve started using hand sanitizer after shaking many, many hands, that I have been getting far less colds than I used to get.  Just be tactful about the way you use it.  Don’t desperately and obviously spray your hands every time you shake someone’s hand!

No 6: Breath mints.  As obvious as it may sound – I can assure you from experience that many people have no idea they need them!

No 7: A memory stick.  Many times I have either needed to get a copy of something or give a copy of a file or presentation to people while out networking.  Having a memory stick handy has been very helpful on several occasions.

No 8: A camera and/or video.  A camera is great if you want to memorialize some occasion or a meeting with someone important to you.  A video is important for anyone that blogs.  It gives you a chance to interview someone during your travels.  I do this almost every time I travel.

No. 9: Tools for your business.  For me, that includes many copies of my bio for introductions whenever I speak.  Despite the fact that my team sends the bio in advance, there are many times when I arrive and they don’t have the bio handy.

Another tool for me is a PowerPoint remote clicker.  This is really important for me because I don’t want to rely on someone else to move the slides forward as a I present.  Also, you know that memory stick I mentioned earlier? I have copies of my talk(s) on there just in case the group I’m speaking to has misplaced my presentation material.

Extra Odds and Ends

When I asked some colleagues and other business travelers what they would add to the list, they added some that I hadn’t thought of! Here are some of their suggestions:

No. 1: A phone charger. I agree heartily, especially seeing how much these items cost in an airport, or in another country. And you certainly won’t want to forget your laptop power cord – besides being expensive it’s often impossible to be able to get the right one easily, if at all. Also, you should write a “note to self” to fully charge all of your electronic devices the night before you leave!

No. 2: Power adapter/converter. Though it’s usually easy to pick up a “universal” adapter at airports or stores in heavily populated areas, in this electronic age you would hate to need one and not be able to find one, so it’s best to have one (or two) packed and ready when you need it!

No. 3: The right clothes. Most of you have experienced differences in temperature and/or weather from one town to another, so you can imagine how different the conditions could be across the country or around the world! It’s never been easier to plan what clothes to bring, thanks to online weather forecasts for every region of the earth. (Of course, there are no guarantees where weather is concerned!)

No 4: A good book. Oh yes – a most important item to include! Those airport layovers, delays, and long flights can seem even longer without something interesting to read. Here’s something to consider, if you are an avid reader who uses an e-reader or other mobile device to read books: You might want to also include a “paper” book and/or magazine for those take-offs and landings where all electronic devices must be turned off, and in case you actually do run out of battery power on a long trip!

Called the “father of modern networking” by CNN, Dr. Ivan Misner is a New York Times bestselling author.  He is the Founder and Chairman of BNI (www.BNI.com ), the world’s largest business networking organization.  His book, Networking Like a Pro, can be viewed at www.IvanMisner.com .  Dr. Misner is also the Sr. Partner for the Referral Institute (www.ReferralInstitue.com ), an international referral training company.

Peace & Shout out to Dr. Misner who told me personally when I met him at a BNI Convention in St. Louis last year that he uses SendOutCards.com as a tool to keep in touch with his network.  He loves the fact that everyone can read his handwriting when he uses SendOutCards.com.  SOC’s spell checker is an added bonus.  Go to www.sendoutcards.com/128092 and try sending your own free card.

Read more: http://smallbusiness.foxbusiness.com/entrepreneurs/2013/03/05/13-things-to-pack-for-every-business-trip/#ixzz2TwYD6kLD

Leaves of Grass – Give me the Splendid, Silent Sun | Walt Whitman (1819–1892)

To all YOU Mother’s out there, please take a moment to enjoy the gift of words written by Walt Whitman many, many moons ago.

GIVE me the splendid silent sun, with all his beams full-dazzling;

Give me juicy autumnal fruit, ripe and red from the orchard;

Give me a field where the unmow’d grass grows;

Give me an arbor, give me the trellis’d grape;

Give me fresh corn and wheat—give me serene-moving animals, teaching content;

Give me nights perfectly quiet, as on high plateaus west of the Mississippi, and I looking up at the stars;

Give me odorous at sunrise a garden of beautiful flowers, where I can walk undisturb’d;

Give me for marriage a sweet-breath’d woman, of whom I should never tire;

 Give me a perfect child—give me, away, aside from the noise of the world, a rural, domestic life;

Give me to warble spontaneous songs, reliev’d, recluse by myself, for my own ears only;

Give me solitude—give me Nature—give me again, O Nature, your primal sanities!

These, demanding to have them, (tired with ceaseless excitement, and rack’d by the war-strife;)

These to procure, incessantly asking, rising in cries from my heart,

While yet incessantly asking, still I adhere to my city;

Day upon day, and year upon year, O city, walking your streets,

Where you hold me enchain’d a certain time, refusing to give me up;

Yet giving to make me glutted, enrich’d of soul—you give me forever faces;

O I see what I sought to escape, confronting, reversing my cries;

I see my own soul trampling down what it ask’d for.

 Keep your splendid, silent sun;

Keep your woods, O Nature, and the quiet places by the woods;

Keep your fields of clover and timothy, and your corn-fields and orchards;

Keep the blossoming buckwheat fields, where the Ninth-month bees hum;

Give me faces and streets! give me these phantoms incessant and endless along the trottoirs!

Give me interminable eyes! give me women! give me comrades and lovers by the thousand!

Let me see new ones every day! let me hold new ones by the hand every day!

Give me such shows! give me the streets of Manhattan!

Give me Broadway, with the soldiers marching—give me the sound of the trumpets and drums!

The soldiers in companies or regiments—some, starting away, flush’d and reckless;

Some, their time up, returning, with thinn’d ranks—young, yet very old, worn, marching, noticing nothing;)

Give me the shores and the wharves heavy-fringed with the black ships!

O such for me! O an intense life! O full to repletion, and varied!

The life of the theatre, bar-room, huge hotel, for me!

The saloon of the steamer! the crowded excursion for me! the torch-light procession!

The dense brigade, bound for the war, with high piled military wagons following;

People, endless, streaming, with strong voices, passions, pageants;

Manhattan streets, with their powerful throbs, with the beating drums, as now;

The endless and noisy chorus, the rustle and clank of muskets, (even the sight of the wounded;)

Manhattan crowds, with their turbulent musical chorus—with varied chorus, and light of the sparkling eyes;

Manhattan faces and eyes forever for me.

Peace and Shout out to the friends at my virutual ‘office’ at Bogey Hills BreadCo’s. .. They’re new ad showcasing a new smoothie gave me the idea to research an old friend, Walt Whitman.

Teachers Matter – National Teacher Week

 Did you know that this week is National Teacher week?

Teachers in St. Charles, St. Louis and in communities across the nation will be in the spotlight on National Teacher Day, as students, parents, school administrators and the general public learns how teachers are making great strides to improve our Public Schools for every student.

Few other professionals touch as many people as teachers do.

National Teacher Day is a good time to show appreciation on the contributions educators make to our community every day. Teachers are role models. Teachers spend more time with our kids than most parents do.  As a community, we need to be more grateful and show more appreciation. Ask your teachers how YOU can help.

Sending a card or gift of appreciation is an opportunity for all of us to reach out.  A heartfelt, handwritten thank you note goes a long way to sharing the love. Is your child’s teacher doing an A++ job?  Send appreciation cards to teachers who have inspired you’re children. Send a Starbucks, a Target or a Home Depot Gift Card.  It’s the perfect way to let them know they are appreciated.

Make it even more meaningful by including something specific the teacher has said or done that has made a difference to your child, like offering extra guidance in math, helping your child make friends on the playground, or teaching a science or art module that sparked your child’s interest and passion.

Another simple and more meaningful idea is to have your child design their own card & write a note or poem about why he or she appreciates their teacher. You’re child can design a special card or decorate his or her poem with pictures that show what their teacher has taught them.

If you want to send the SUPER HERO teacher in your life a real card, in a real envelope from you or your child or both at NO COST, please visit: www.sendoutcards.com/loryfabian.

TEACHERS MATTER!…PLEASE MAKE TIME TO THANK THE TEACHERS IN YOUR SCHOOL THIS WEEK.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Did you know that National Nurses Day starts on May 6?

Send a card of Gratitude to your favorite nurse?  Really?   How many of you have ever sent a card or even thought of sending a card to a nurse?  I know (and love) a lot of nurses. My Aunt Ruth in Cleveland was a loyal and hardworking nurse for years.  Aunt Ruth had a calling to serve.  I have several dear friends who are nurses, Linda, Tina & Susie. Nurses will have a special place in Heaven.

Nurses?  Hmmmmmm..What about all of the nurses over the years that took my numerous phone calls and questions?  I am almost embarrassed that sending a thank you  card never crossed my mind.  Just last year, a school nurse at Sylvania High School in Ohio detected a tumor in my cousin’s daughter brain doing a routine eye exam that may have not been found until it was too late.  Right Ashlee? Thank You School nurses around the world!

According to Wikipedia, International Nurses’ week is celebrated around the world early May of each year, to mark contributions nurses make to society.

The International Council of Nurses has celebrated this day since 1965.  Not until January 1974, did 12 May was chosen to celebrate the day as it is the anniversary of the birth of Florence Nightingale, who is widely considered the founder of modern nursing.  Each year, ICN prepares and distributes the International Nurses’ Day Kit. The kit contains educational and public information materials, for use by nurses everywhere.

As of 1998, May 8 is designated as annual National Student Nurses’ Day.

As of 2003, the Wednesday within National Nurses Week, between 6 and 12 May, is National School Nurse Day.

It’s never too late to send a card of gratitude…go to www.sendoutcards.com/loryfabian and send every nurse you know a card of Gratitude and Appreciation today!

Ways to Show Your Grateful by Lory Fabian

 “Live your beliefs and you can turn the world around.”  Henry David Thoreau

I am continually amazed how many people neglect, forget or never even think to say one of the first manners most of us were taught before kindergarten. Using those two simple words, ‘Thank You!’

I’ve experienced over and over again, the more you thank someone, the more that person feels appreciated. Coincidence or not, a smile and a thank you builds momentum because of the Law of Reciprocity.  How do you show your friends, family and customers how grateful you are for them?  Just as small steps can lead to big accomplishments, a simple thank you can have a huge impact on your life, and the life of that person.

If you find little ways and big ways to weave gratitude in your life, you life will be forever changed.  I wonder why so many people resist trying such a simple task. Most of us are in search of finding ways to be happier … and never realize or believe that Happiness is a Choice.

Need proof? Take the SendOutCards.com/loryfabian 30 Day Gratitude Challenge. SendOutCards.com is changing millions of lives. It is truly a phenomenon!  2 million cards of gratitude were sent in 90 days last summer.  Over and over again, we hear most about bad news.  Why does the main stream media neglect sharing the breaking news of people spreading love, hope and gratitude at a faster speed than ever before in history?

People around the world are becoming happier & making the people around them much happier as well. Sending and sharing appreciation and gratitude has a ripple effect that will make the world a better place. (Remember the story about the Boss who rips his Manager who then yells and shouts at his employee?  (Where the term, Stuff Rolls Down Hill comes from.)

When the employee gets home, he kicks his dog and does who knows what to his wife?  If the Boss would thank his hard-working & dedicated Manager, the Manager would then take his employee to lunch and praise him.  When the employee feels recognized and appreciated, he or she gives 110% more to the company, production goes up. The employee takes his wife home flowers and gives his dog a bone. The wife is happy, the children are happy and even the dog is happy!

Sound silly??  Ask yourself, what is the worst thing that can happen if you try showing gratitude to your family and employees? Get rid of your old-school thinking that just because you pay your employees, you don’t have to thank them.  News Flash! Employees & Customers are people too!

Saying thank you isn’t really that hard!! Do you agree that it is so much easier than having to say “I’m Sorry?” Cardinal Rule: It is important that your sentiments are genuine and sincere or they may cause more harm than good.

John Lennon was on the right track when he wrote the song, Imagine, over 20 years ago. Spreading love and peace through cards and words is a great place to start. Agree?

Imagine all the people
Living life in peace

You, you may say I’m a dreamer
But I’m not the only one
I hope someday you will join us
And the world will be as one

Imagine no possessions
I wonder if you can
No need for greed or hunger
A brotherhood of man (and women)

Imagine all the people
Sharing all the world

You, you may say I’m a dreamer
But I’m not the only one
I hope someday you will join us
And the world will live as one

For those who need help coming up with a few ideas on how to show their gratitude, listed below are a few ideas that work for me:

1. Create a Gratitude Journal. John Tesh reported last week that people who keep a Food Journal lost over 50% more weight than those who didn’t.  Oprah keeps a gratitude journal. I believe many of her blessings came from her gratitude and acts of giving.

2. Send a thank-you note. Go to www.sendoutcards.com/loryfabian and sign up for the 30 day Gratitude Challenge. Guaranteed to be a life changer!

3. Give a free hug. Donna Naumann, Nurse Practitioner, at Cave Springs Toastmasters recommends giving 9 hugs a day to see and feel immediate results.

4. Give thanks for today! – Thank God that you woke up this morning. Be thankful you are alive.  Today is a gift, be sure to live in the present. Be purposeful on your gratitude…and you will begin to recognize more and more blessings that you have.

5. Random Act of Kindness – A simple gesture of opening a door, paying for the meal or coffee of the person behind you in a drive-through, allow someone in front of you in line at the bank or grocery store in front of you.  Stop, smile & take a few minutes to visit with a senior citizen or veteran.  Most of us will be a senior citizen some day.  Some of us, sooner than later. Be sure to treat them how you wanted to be treated when you reach those golden years. What a great opportunity to show your children how they should treat you! LOL

6. Give a little gift. – Gifts are my love language.  The gift doesn’t have to be expensive. If you know someone whose love language is a Gift, write a surprise love note, deliver a single fresh flower, or share a box of chocolates or wine. Trader Joe has an awesome Hungarian Merlot Wine under $10. Most people’s favorite gift is the gift of Your Time.

7. Send a SOC Card that lists all of the wonderful and favorite things you like about that person. – I promise this card will be a forever card.  (Kids need to hear the good things they do and what you love about them, especially teenagers who tend to be criticized more frequently for what they are doing wrong and not being recognized for what they are doing right.) With SendOutCards.com/loryfabian you can personalize each card for each loved one and include a quote or Bible verse.

8. Acknowledge publicly. – Social Media is a free and powerful tool to give praise and gratitude.  It can be amplified by other friends and make a person glow inside all day or all month.

9. Surprise them with kindness. – Do you really need help with this one?  Probably not.

Ponder this!  We judge ourselves by our intentions, and we judge others by our actions. Why not surprise yourself & take action some today?

Feeling gratitude and not expressing it is like wrapping a present and not giving it.’ William Ward

 

 

How To Build Better Business Relationships: Make It Personal by Darrin Dahl

Whether you realize or not, relationships are the fuel that feeds the success of your business.

Here’s how to make ones that last.

Whether you recognize it or not, all successful small businesses–regardless of what they do or sell–have one thing in common: their owners know how to build and maintain relationships. The truth is that entrepreneurs too often get caught up in the details of the kinds of products or services they are selling to notice how critical it is to build relationships not just with your customers, but also with your vendors, employees and–gasp–even your competitors. “Without strong relationships, it is impossible to have success as a business owner,” says Michael Denisoff, who is the founder and CEO of Denisoff Consulting Group in Redondo Beach, California.

You need to have long-term customers and good vendor relationships that will carry you through challenging times or tight deadlines, as well as relationships with other business owners to share struggles, resources and best practices that can really give you an edge. The reality is that business relationships are just like any other relationship. They require some effort to maintain and they must be mutually beneficial. As in any relationship, you must be willing to give, share and support, not just take or receive.”

That’s a lesson Denisoff admits he had to relearn the hard way when, a while ago, he fell into the trap of neglecting some of his business relationships. But it wasn’t that he didn’t care about those relationships. It’s just that he got so busy that he didn’t realize how much time had gone by where he had not checked in with several of his contacts–an easy mistake for most small business owners who feel like every day is shorter than the last. What Denisoff found was that, in two cases in particular, his failure to put enough effort into nurturing his relationships caused them to wither away.

The first instance was when he called up a supplier to ask for a favor–not realizing how much time had gone by from the last time he had touched base. Denisoff says his supplier seemed distant and not very willing to help him out, which was surprising. After asking him if anything was wrong, Denisoff’s supplier answered that since Denisoff hadn’t been around in a while, he felt like he was being taken advantage of. In another instance, he called up a customer who he could tell was not pleased with him because, in truth, he only called her when she had a project ready to go. She felt like Denisoff did not truly value her and was using her only for her business. It’s like having a friend that only comes to see you when they want to borrow money or need help moving,” he says. “In time, you cut them off.”

The two eye-opening experiences caused Denisoff to take two major actions in response. First, he created a contact database where he not only stored information on his clients, but also with vendors and business peers. He now uses the database to document the details of the conversations–both personal and professional–that he has with each of his contacts. “This helps with continuity and helps me to remember key facts and information about each contact,” he says. “It felt mechanical at first but it proved to be an efficient method to ensure that no one fell through the cracks.” Secondly, Denisoff changed around his daily routine so that he now dedicates a portion of his day to doing nothing but reaching out and maintaining his professional and personal relationships. “Thankfully, I have strong long-term customers to keep the pipeline full and a good group of vendors and business peers dedicated to helping each other succeed,” he says.

The actions taken by Denisoff are great tips for any business owner to adopt as their own. Here are some additional tips from Denisoff and other business owners on how to build stronger business relationships that will last.

How to Build Better Business Relationships: Encourage Honest Feedback

An open, honest relationship demands clear communications of how each party is performing,” says Patrick Scullin of Ames Scullin O’Haire, an Atlanta-based marketing services company. “Encourage constructive criticism and be brave enough to suggest ways clients can help your firm perform better,” he says. “If you know where you stand, you can stand stronger.”

How to Build Better Business Relationships: Listen More Than You Talk

We all want to extol our strengths, our virtues in hopes of impressing others and, ultimately, getting more business,” says Alisa Cohn, an executive coach. “It’s counter-intuitive, but being a good listener highlights your virtues much better than being a big talker. I coach a financial planner and we did a little market research on what his clients value the most in him. Yes, they value his advice and his skills in handling the money, but a lot of financial planners have that. What sets him apart is that he takes the time to listen to them and really understand where his clients are coming from. They said most often that they value his role as a sounding board, and a few even called him better than a shrink! That’s the kind of behavior that leads to referrals and long-term business success.”

Dig Deeper: Listening With More Than Two Ears

How to Build Better Business Relationships: Make A Routine

Devise a system to ensure that not too much time passes before you connect with your contacts, such as the formal database Denisoff created. And with the proliferation of social media tools these days such as Facebook, LinkedIn and Twitter, it’s never been easier to keep in touch.  {SENDOUTCARDS.COM/LORYFABIAN has a system you can upload almost any database in, emails you birthday and anniversary reminders, and keep all of your notes on each customer in one place.}

How to Build Better Business Relationships: Be Honest

As a small business owner, it’s important that people see me as expert in my field,” says Amy Harcourt of Definitive Marketing. “But, when asked questions I don’t know how to answer, I always say so. I remember an initial meeting with what became one of my best clients. I was meeting with the executive team and was asked about my experience in their industry (of which I had none). I could have tried to spin my response to sound like I knew their industry. Instead, I told them that I had no experience and why that might work to their advantage. I was surprised to see stern, questioning faces turn to friendly nods and smiles. They really appreciated my honesty. And that laid the foundation for a great relationship.”

Dig Deeper: Can the Truth Set Your Profits Free?
How to Build Better Business Relationships: Take Notes

Keep detailed notes on everyone you meet, says Mike Scanlin, CEO of Born To Sell, a software company that makes investing tools. “When you get back to the office, enter those notes into your address book or contact system. Later, you will want to be able to enter keywords like ‘sailing’ or ‘wireless’ or ‘French’ and find all the people you know who match that keyword. Doing keyword mining on your own contacts will pay dividends for years.” Sendoutcards.com/loryfabian

How to Build Better Business Relationships: Give More than You Receive

Be sure to contact people when you are NOT in need of something. Take time to learn about their business since it’s as important to them as your business to you. “Take a minute to understand your client’s dreams and provide opportunities for them to fulfill this whenever possible,” says Rohan Hall of rSiteZ.com, a company which builds social networking sites. “Whenever I have a client on the phone I try to understand what they’re trying to achieve with their business. From time to time there will be an opportunity that I will actually refer them to someone that I think could help their business especially where I gain nothing from this. Clients really appreciate it when they realize that you’re looking out for them.”

Dig Deeper: How to Incorporate Philanthropy Into Your Business

How to Build Better Business Relationships: Be Proactive

Using your journal and knowledge of your relationships, forward articles, links and other information that might be of interest to your contacts. “When I see interesting news stories I forward them to people who I think would find them relevant,” says Scanlin of Born to Sell. “I’ve had many recipients come up to me later and say things like, ‘I can’t believe you remembered that I wanted to go to Thailand.’ It takes less than 30 minutes each morning to send out a handful of these. Do it every day and the care and feeding of your network will be alive and well.”

How to Build Better Business Relationships: Be Real

“Do not be afraid to be vulnerable,” says Amy Ludwigson of Pure Citizen, an organic clothing retailer. “Let people see who you are. It builds trust and respect. Being too professional is a bore and well you are not going to enjoy yourself.”

Dig Deeper: When Do You Lie? Strategies For More Authentic, Respectful Communication

How to Build Better Business Relationships: Turn Blunders into Opportunities

Admitting mistakes and correcting missteps will take you far when it comes to building relationships, says William Gregory O, who is the co-founder of Lex Scripta, a law firm in Illinois. “Often times, people just want to know that you are sorry and that you have a plan for getting back on track,” he says. When one of our service providers made a mistake, which resulted in our service being delayed for a week, the service provider responded immediately with an apology and a proposal for fixing the problem. Instead of looking for another service provider, we decided to work with this provider because we know that the provider is honest and diligent. When a mistake is more than a minor setback, do something to make it right or otherwise provide value to the wronged party.”

How to Build Better Business Relationships: Make it Personal

Sometimes it is good to send an actual physical letter or card of appreciation as opposed to an e-mail. “Say ‘Thank you,” a lot,” says Amy Blum, owner and president of Eagle Marketing. “I send notes to new clients thanking them for their business. I send e-mails of appreciation often, for no reason at all. And, I send great toffee during the holidays. Never forget who got you where you are. And never, ever think you can say thank you enough to clients, customers, colleagues and even vendors too.”

*************PLEASE NOTE*******

GO TO: www.SENDOUTCARDS.COM/loryfabian and start sending CARDS today.  Need help?

You could send 5 or 500 cards in 5 minutes, in your own handwriting, and even upload a picture or logo into the card.  For about $5 per year per customer you can make your customers feel special and appreciated, and they will never forget you.   If you would like a free gift account to try our card system, please visit my website at http://www.sendoutcards.com/loryfabian.

How to Build Better Business Relationships: Meet Face-to-Face

Invite your contacts to an event (sporting, music, etc.) that you would both enjoy. You will naturally deepen the relationship and get to know each other better. You could also make plans to catch up at or join someone at a networking event. {Lory writes: “For me, BNI’S GIVER GAIN’S PHILOSOPHY IS A FAST & QUICK WAY TO JUMP START YOUR BUSINESS. BNI & SendOutCards.com are alliance partners.  They both build stronger relationships with members, customers, clients and friends.}

For some people, networking events are challenges and having at least one friendly face there can give them the confidence to network better. Plus, you will strengthen the relationship.

Hugs & Peace to Darrin Dahl! | http://www.inc.com/guides/201101/how-to-build-better-business-relationships.html